This policy explains how EC1 (“we”, “us”) collects, uses and protects your personal data when you visit ec1clothing.com or place an order. We’re based in Central London, United Kingdom, and we handle your data in line with UK data protection law.
What we collect
- Order information — your name, email, delivery/billing address and phone number, and details of what you bought.
- Payment information — card payments are processed securely by our payment provider (see below). We do not store your full card details.
- Enquiries — if you use our contact form or email us, the details you provide.
- Technical data — basic information such as your IP address and browser, and cookie data (see our Cookie Policy).
How we use it
- To process and deliver your orders and handle returns or refunds.
- To respond to your enquiries and provide customer support.
- To meet our legal and accounting obligations.
- To keep the site secure and working properly.
We rely on performing our contract with you (to fulfil orders), our legitimate interests (to run and improve the shop), and legal obligations (such as keeping tax records) as our lawful bases for processing.
Who we share it with
We only share your data with trusted providers who help us run EC1 — for example our payment processor (WooPayments / Stripe) to take card payments, and delivery and email providers to fulfil your order and contact you. We never sell your personal data.
How long we keep it
We keep order and transaction records for as long as needed to fulfil your order and to meet legal and tax requirements, then delete or anonymise them.
Cookies
We use cookies to make the site work and to understand how it’s used. You can accept or decline non-essential cookies, and change your choice at any time — see our Cookie Policy.
Your rights
You have the right to access the personal data we hold about you, to have it corrected or deleted, and to object to or restrict certain processing. To exercise any of these, email [email protected]. If you’re unhappy with how we’ve handled your data, you can also complain to the UK’s Information Commissioner’s Office (ico.org.uk).
Contact
Questions about your data or this policy? Email [email protected].
Last updated: June 2026.